The return period in our online store is 14 days from receipt of the order.

In no case should the customer return the merchandise to CO’TANTIC by their own means. CO'TANTIC will not be responsible for the merchandise if the customer returns it by their own means.

To return any item from our online store, contact

Here we inform you how to proceed in each case:

  1. Product damaged during shipment

Upon delivery of our product, please inspect it well. If you verify that it has been damaged during shipping, you should contact us immediately through our contact channels or alternatively by contacting the email

  1. Wrong product

In the event that we have made a mistake in sending the product, you have 14 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address

  1. Defective product

For the return of a defective product, first of all, it will be necessary to verify the defect of the piece by sending photos in which it is verified that the element is really damaged or deteriorated. From here we take care of everything.

The furniture and its corresponding pieces have a 1-year warranty against manufacturing defects. In the case of a defective product, CO'TANTIC is responsible for all the necessary expenses for the repair, replacement or refund of the amount as appropriate. Being all these procedures free for the client/consumer.

This Warranty includes transportation, material and labor, but, in accordance with applicable regulations, the characteristics of the product due to its nature, as well as damage caused by misuse of the product, are excluded from its coverage. itself or improper cleaning.

This guarantee does not include deficiencies caused by negligence, blows, improper use or manipulation, incorrect installation not carried out by the authorized installer when appropriate, or materials subject to wear due to normal use.

The guarantee will lose its value:

If some of the data of the same or of the proof of purchase are modified, altered or replaced.

To make use of the guarantee, it is essential to present proof of purchase.

At CO'TANTIC we want you to be satisfied and for this reason we have a continuous after-sales service that you can contact through any of our customer service channels: e-mail

The guarantees and after-sales services will be governed by the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the text of the General Law for the Defense of Consumers and Users.

  1. Product does not meet your expectations

If you receive the product and it does not respond to what you were looking for, do not worry, you can return it within 14 calendar days from the receipt of the product. To do this, you should only contact CO'TANTIC through any of the available channels. The product must be in perfect condition with all its accessories.

After receiving the merchandise in our warehouse and verifying its condition, you will obtain a refund of the amount of your order, discounting transport costs, by bank transfer or credit to the payment method used in the purchase.

Do not forget to keep the original packaging, because if you do not return the product in the original packaging, the product will suffer a depreciation.We recommend that, if you return the product already opened, you repackage it very well with all the protections with which we supply it from CO'TANTIC Keep in mind that it may be bumped during transport and if we receive it very damaged we will have to apply an additional cost for said depreciation of the product.

  1. What are the return costs?

If you return a product to us due to an error on the part of CO’TANTIC, that is, a damaged, deteriorated, defective product or a shipping error, we will always assume all the costs of the return.

If you want to return a product because it does not meet your expectations, please contact us at The return costs will be the same as the delivery costs. These delivery and return costs will be deducted from the total amount to be returned.

In no case should the customer return the merchandise to CO’TANTIC by their own means. CO'TANTIC will not be responsible for the merchandise if the customer returns it by their own means.

Products made with special measures or custom-made according to the customer's specifications, choice of material, color, size or finish will not be subject to change or return, except for those that are defective or incorrectly supplied.